Please contact the clinic on 3204 2194 for our latest fee schedule.
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
How long will my child's session last?
Initial physiotherapy sessions are scheduled for either 30 or 60 minute. The duration is determined by your child’s condition for treatment. Our receptionists will be able to discuss this with you.
Subsequent physiotherapy sessions will be discussed with you following your child’s initial appointment and are dependent on your child and their condition. Durations vary from 30 minutes up to 3 hours!
Kids attending for a Dance Assessment will require a 60 minute appointment.
What happens if I am late for an appointment?
Time missed due to late arrive unfortunately cannot be made-up. We strongly recommend that you arrive 10 minutes prior to your scheduled appointment to ensure adequate therapy time is provided and to enable your child to relax in the clinic environment.
Can siblings attend?
We understand many families have multiple siblings. If possible, try to have your other children watched by a family member or friend to ensure your child being treated has minimal distractions. However, you may know that your child works better at therapy if their brother or sister is present. If you need to bring other children to the treatment session, please ensure that they do not play with toys and other therapy equipment.
What happens if I need to cancel?
Please be courteous to other families whose children are on our waiting list to see our Physiotherapists and abide to our cancellation policy.
If you need to cancel an appointment, you must provide us with 4 hours notice. Cancellations are to made via phone 3204 2193. If the office is unattended, please leave a message. Failure to attend without notice or late cancellations of less than 4 hours notice will be charged a cancellation fee of $35. This fee will need to paid prior to any further bookings made.
Please note a separate Cancellation Policy applies for families that have scheduled and paid for an Intensive Model of Physiotherapy. Please refer to our Intensive Physiotherapy section for more information.
What payments do you accept?
Private Health Insurance:
We have a HICAPS terminal onsite, enabling on-the-spot claiming for your child’s physiotherapy sessions.
We accept EFTPOS.
We do not accept AMEX or personal cheques.
Better Start Funding:
Better Start for Children with Disability provides improved access to early intervention services. Eligible children will be able to access up to $12,000 in early intervention funding. To be eligible for Better Start your child must be diagnosed with one of the disabilities under the Better Start initiative. Some disabilities are subject to eligibility thresholds.
If you are attending via Better Start Funding, you need to present your child’s “Introduction Letter” for Better Start at their initial appointment. At conclusion of each session, you simply sign our Service Delivery folder and payment will be taken from your Better Start account directly.
For more information on Better Start Funding please click here to be directed to the Australian Government website. www.betterstart.net.au
Medicare Team Care Arrangement / EPC :
Please notify us at time of booking if you have a Medicare Team Care Arrangement or EPC form from your General Practitioner.
If your child has a Non-complex conditions such as a musculoskeletal conditions like turned in-feet, plagiocephaly or scoliosis, there is no gap payment needed.
However, Complex conditions such as neurological conditions and chromosomal conditions require Physiotherapists with extra skills and experience. These Complex conditions attract a $25.05 gap payment with presentation of you Medicare Referral.
Our receptionists will be able to discuss this with you further on the phone.
For more information in accessing Medicare bulk billing click on the following link:
Medicare – for Assessment & Diagnosis of Child with Disability
Your General Practitioner or Specialist can refer to us via Medicare for a bulk billed Assessment through item number 82030 (MBS Item 137 or 139) to assist in the treatment plan of a child with a disability.
For more information please see the link below:
Medicare for Treatment of a Child with a Disability
Your General Practitioner or Specialist can refer to us via Medicare for bulk billed Treatment through item number 82035 (MBS Item 137 and 139) to assist in treatment of your child with a disability. There is a total of 20 services that can be used for selected allied health services up to the age of 15 years.
For more information, please see the link below:
National Disability Insurance Scheme (NDIS):
The NDIS is yet to roll out in Brisbane, QLD. Some of Australia’s states have started the rollout of this scheme. Queensland is due to commencement its rollout in July 2016 with Charters Towers and Townsville. We will keep you updated as this progresses to Brisbane.
For more information on NDIS, please click here to be directed to the Australian Government website. www.ndis.gov.au